General Terms and Conditions of Use

Prepared by  T2 Business Research and Development Company

General Terms and Conditions of Use

Introduction

This preamble and the clauses that follow are an integral part of the General Terms and Conditions of Use of this document. The terms "we," "company," or "service provider" in this contract refer to T2 Business Research and Development Company (the first party). The term "customer(s)" refers to the individual requesting the service (the second party).

Definitions and Terminology

• Services: Refers to all technical solutions and applications provided by the company to government and private entities, including consulting or other technical services.
• Customer: Any government entity, private organization, or individual using the services provided by us.
• Applications: Any software or technological systems provided by the company, accessible online or available for download from the website.
• Website: The electronic platform through which the company offers its services and products.
• Document: Refers to the General Terms and Conditions of Use.

Acceptance of Terms

By accessing the website and using our services, you agree to the terms and conditions outlined in this document and to comply with all applicable laws and regulations. If you do not agree to any of these terms, you must refrain from using the website and services.

Access to Services

To access our services, you may need to register on the website and provide accurate and complete information. The customer is responsible for ensuring the accuracy and regular updating of this information.

Use of Services

• Our services are provided for personal or institutional use only.
• The customer must use the services legally and only for authorized purposes.
• It is prohibited to use the services for any illegal or commercial purposes that may violate the rights of others or harm the website or the company.
• Reselling, distributing, or exploiting the services for unauthorized purposes without prior written consent from the company is prohibited.

Commencement of Service Contract

The service contract becomes effective from the date the service is activated for the customer.

Intellectual Property Rights

• The website contains materials protected by intellectual property rights, including but not limited to "texts, software, images, graphics, names, logos, colors, applications, software, and audio files." All such content is protected by copyright, trademark laws, and other relevant intellectual property laws applicable in Saudi Arabia and internationally.
• All intellectual property rights related to our applications, software, and designs are exclusively owned by the company or service provider.
• The customer may not copy, distribute, or modify any of these materials without prior written consent from the company.

Pricing and Payment

• Pricing: Prices are determined based on contracts and agreements made between us and the customer. Prices are not publicly displayed on the website.
• Payment: The customer must pay the agreed amounts according to the terms specified in the contract or written agreement between the parties.

Obligations and Responsibilities

• Our Commitments: We are committed to providing technical services in accordance with agreed-upon standards and contracts with the customer, ensuring precise and professional implementation of requirements.
• Customer Responsibility:

• Account Confidentiality: The customer is responsible for maintaining the confidentiality of their account information and password and must not share them with any third party.
• Financial and Legal Obligations: The customer is responsible for all financial and legal obligations resulting from the use of the service.
• Data Accuracy: The customer ensures the accuracy and correctness of the data provided to the company and must update it promptly if any changes occur.

Privacy and Data Protection

• We are committed to protecting all personal and sensitive data collected from the customer and handling it according to our privacy policy.
• Data Collection: We collect information provided by the customer during registration, as well as browsing data through cookies.
• Data Usage: Data is used to improve services, communicate with customers, and analyze usage behavior.
• Data Protection: We implement appropriate security measures to protect customer data from unauthorized access.
• Data Sharing: We do not sell or rent your personal data to third parties. Your data will only be used to provide the requested service or as required by law.

Modifications to Services and Terms

• We reserve the right to update, modify, or remove services from the website at any time.
• Customers will be notified of any significant changes via email or website notifications.

Support and Maintenance

• We provide technical support for the services through our official support channels.
• Regular maintenance and updates may be necessary for some services, and the company has the right to perform these updates at any time.

Limitations and Compensation

• We are not responsible for any direct or indirect damages arising from the use of the website or services.
• The customer agrees to compensate the company for any losses or claims resulting from their illegal or improper use of the services.

Termination and Cancellation

• The customer may terminate or cancel the service under specified terms agreed upon in advance.
• The company reserves the right to terminate the service if the customer violates any of the terms and conditions outlined in this document.

Force Majeure

We are not liable for any delays or service failures due to circumstances beyond our control, including natural disasters, wars, cyber-attacks, royal decrees, ministerial decisions, or other force majeure events.

Applicable Laws and Dispute Resolution

• These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia.
• Any disputes arising from these terms shall be referred to the competent court in Riyadh.

Delivery and Shipping

• If there are any physical products or software licenses associated with the services, they will be delivered as per prior agreements with the customer.
• Licenses may be provided via email or direct account access on the website.

Customer Communication

You may contact us through:

• Email: [support@t2.sa]
• Phone: [+920033339]
• Website Contact Form: [Contact Us]

Hyperlinks to Third-Party Websites

Our website may contain hyperlinks to third-party websites that are subject to their own terms and conditions. We are not responsible for their content or practices.

Service Cancellation and Refund Policy

• Customers are eligible for refunds within the specified period in the contract before using or activating the service.
• Refund requests must be submitted in writing with supporting documents.
• Refunds will be processed within the contractually defined period if approved.

Notifications and Communications

• By registering or using the website, you agree to receive official notifications via email or website notifications unless you notify us otherwise in writing.
• The customer is responsible for updating their contact information to ensure proper receipt of notifications.